FAQ

I. About Order Placement and Payment Security


Q1: How to complete the product ordering process?


The ordering process is simple and clear, which can be completed in just four steps:

  1. Select Products: Browse our product catalog and add your favorite items to the shopping cart.
  2. Fill in Information: Proceed to the checkout page and accurately fill in your shipping address and valid contact information.
  3. Secure Payment: We support major global credit card payments including Visa, Mastercard, American Express and Discover. All transactions are directly processed through a high-level encrypted payment gateway without any redundant redirects.
  4. Confirm Order: After successful payment, you will immediately receive an order confirmation email, and we will process your shipment promptly.

    Security Guarantee: We adopt the globally recognized PCI-DSS certified platform and end-to-end encryption technology. Your credit card information will be processed through a protected exclusive financial channel, and our system will not store any sensitive card information, fully ensuring 100% security for your payment process.

Q2: Is my payment information secure?


Absolutely secure. Protecting your privacy and fund security is our core priority, and we have built a dual security protection system:

  • Global Financial-Grade Security Standard: Our payment platform has obtained PCI-DSS (Payment Card Industry Data Security Standard) certification, complying with the world's highest-level payment data security norms.
  • Bank-Grade Encryption Technology: Through SSL/TLS end-to-end encryption technology, your sensitive data such as credit card number and billing address will be encrypted and protected in real time during transmission. Even our back-end staff cannot view your private card information, allowing you to shop with complete peace of mind throughout the process.


II. Order Shipment and Delivery Time (Core Advantage of Direct Shipping from the US)


Q3: Where is my order shipped from and how long is the delivery time?


All our products are shipped directly from the US Warehouse, ensuring product quality control and order processing efficiency from the source.

  • Order Processing: After order confirmation (usually completed within 12 hours after successful payment), we will finish product sorting and hand over the order to the cooperative logistics company within 2 working days.
  • Estimated Delivery Time:
    • US Domestic Orders: Enjoy express logistics service with a standard delivery time of 3-5 working days.
    • International Orders: Usually 7-15 working days, and the specific delivery time will be adjusted according to the distance to the destination and the local logistics delivery efficiency.



III. Tariffs and Import Duties (All-Inclusive Worry-Free Service)


Q4: Do I need to pay additional tariffs or import duties upon receipt of goods?


No additional payment is required at all. To make your cross-border shopping as convenient as local shopping, we implement an "all-inclusive" pricing policy:

  • One-Stop All-Inclusive Taxes and Duties: The total order amount you pay on the checkout page includes the product cost, international shipping fee, as well as the import tariffs and Value Added Tax (VAT) that may be incurred in the destination country.
  • No Hidden Fees: After the package arrives at the destination, you do not need to pay any additional fees to the local customs or courier carrier. All customs clearance and tax payment procedures are fully handled by us.
  • Worry-Free Receipt: Since we have prepaid all relevant taxes and duties, the customs clearance process of your package will be smoother, truly realizing the "what you see is what you get" shopping experience.


IV. Order Tracking and After-Sales Service


Q5: How to keep track of the real-time logistics status of my order?


We provide you with a fully transparent real-time logistics tracking service through the following methods:

  1. Automatic Email Notification: After the order is shipped, the system will automatically send a logistics Tracking Number to your registered email address.
  2. Self-Service Account Query: You can log in to your personal account at any time and check the real-time logistics status in the [Order History] section.
  3. Official Channel Tracking: You can use the logistics Tracking Number to query the specific location of the package and the estimated delivery time on the official websites of carriers such as UPS, DHL and FedEx.